Sunday, May 8, 2011

Let Me Speak to Your Manager

We live busy lives and humor certainly adds levity to it. I enjoy people with a good sense of humor. Let me be clear that the humor of others needs to be gaged in each situation...

Have you ever been asked, "Who is your direct supervisor? What is your manager's name and number?" I know that can be frustrating and demoralizing on several levels. You get a sense that you were not able to resolve the situation to the other person's satisfaction. They are contacting your manager to get a different decision or outcome than you have provided. To make matters worse, you now have to supply your manager's contact information and give your manager a heads up that the call may be coming their way. Does this apply to our lives outside of work? I think so. Just this weekend, I asked my kids to take care of some things. Their respectful answer, "but mom said..." What did that tell me? They already knew our manager's name and contact information and they already received a different decision than I was requesting!

Happy Mother's Day to our favorite heroes.

Now, back to that person who was unsatisfied with your decision... Would they find the humor if you gave the name and number of "the manager" in your personal life? Probably not! Enjoy the remainder of your weekend.

1 comment:

  1. I shouldn't tell this story, but...

    Once upon a time I was working with a representative from another facility and telling her that due to her delays and errors we wouldn't be able to continue to work with her that day. "Well, then," she said in a haughty tone, "I would like to speak to your program director." OK, I agreed, and put her on hold for a few minutes. I came back to the line and introduced myself as the director, telling her that my decision would stand. She was speechless...a delightful sound.

    Certainly my wife would not have been too happy with that call. Probably her response would have been "Yes, he's stubborn as a mule. But count your blessings...I have to live with him!"