The updated HCAHPS are out. I have included the link and the latest Table of Data shown.
Running a hospital is an amazing challenge and very rewarding. It is rewarding given the impact we have on those we serve - for me it certainly outweighs the time, navigation through changes, persistence and continuous improvement needed to work through the daily challenges.
Our patient experience (satisfaction) has remained strong. We have seen growth for the first time after a flat and downward trend in volume for 7 straight years. Our quality outcomes have remained strong. In addition, we have more physicians practicing at the hospital than we have over the past couple of years. As you could see by the data below, so much is driven by our communication and relationship with our patients and our own team.
After a rough couple of years of a rough economy and changes throughout the hospital, we will continue our efforts to ensure our entire 'community' of employees, volunteers and physicians look to our hospital as their hospital. Our 'community' of 2,500+ are the reason we continue to provide exceptional, compassionate and quality care on a daily basis.
I look forward to hearing from you.