Thursday, June 23, 2011

You Say You Want a Revolution...

The other day we discussed "Change" during one of our leadership meetings. The more I thought about it, we all know change happens all the time. We may not like some of the change but most of us understand it is inevitable (Although I must say I still miss those aluminum foil wrapped Ho-Hos from the 70s). We just need to be clear why we want to change and how we will go about the change to ensure we stay successful in our care delivery and the overall healthcare experience.

Remember the Beatles song, Revolution....
You say you want a revolution
Well, you know
We all want to change the world
You tell me that it's evolution
Well, you know
We all want to change the world

At times it may seem like healthcare is a revolution (a sudden, radical or complete change). Really over the years, it seems more of an evolution with a need to infuse revolution with inclusion (e.g., Lean Six Sigma). Looking at it from this stand-point as opposed to just "change" seems more inviting for all of us to participate. It gives us a chance to take note of where we are, what we could be and how we will get there together.

It's not easy but there are things I don't miss that we could not be without years guessed it, Interoffice Envelopes. I don't miss them one bit. Sure, my email inbox is more full and people expect quicker response times than the week we were given with interoffice envelopes. However, our world, as complicated as it may be is more responsive since the decline of the interoffice envelope! Clearly I share this tongue in cheek - healthcare will continue to evolve and form partnerships we did not know could ever exist. Do you remember when Steven Spielberg, David Geffen and Jeffrey Katzenberg formed Dreamworks SKG in 1994. That seemed to work out pretty well don't you think. Individually, they were very successful...together they changed their industry beyond what each could do individually. A true "evolution and revolution" in film animation followed.

Think about the amazing impact healthcare providers and suppliers will have on the healthcare experience as they come together over the next 5-10 years. Creating healthier communities by bringing together wellness experts, physicians, nurses, hospital providers, post acute providers, rehabilitation, educators, suppliers, process improvement experts, community members...and other fields we didn't even know would start to impact the healthcare experience. Now, that's an evolution we should all look forward to impacting.

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