I had a chance to take my family to the beach this week and came across some of those very stressors we sometimes experience while on vacation. We had several flight changes leading up to the travel date and ended up with only a 35-minute layover between two flights...the planes were at opposite ends of a large airport. We were trying to come up with better alternatives prior to flying out but met a lot of resistance from the airline. Fortunately, here in our very own Kansas City, Sheila from Continental Airlines pulled me aside and let me know she had booked an alternative flight in case we didn't make the existing flight since every other flight to our destination was booked solid. She found another route that would have taken us a couple of hours extra but we would've arrived at our destination the same night. In this day and age, it is not often that we come across exceptional service and I wanted to share this.
On a service note, St. Joseph Medical Center has continued to see strong improvement on two of our medical/surgical units, 4 South and 4 West.
Our overall Outpatient scores have also continued to rise since last year.
I want to thank all our associates, physicians, volunteers and auxiliary for your continued support of SJMC and Carondelet Health.