A few months ago, I was in an interview with a candidate for our VP of Strategic Planning and Business Development. A few members of our executive team participated in the interview. Our Chief Nursing Officer (CNO) asked the candidate, "How do you evaluate or assess your personal effectiveness?"
Great question (those of us interviewing the candidate were glad we were not put on the spot for that question). Our CNO later shared with me that she views "personal effectiveness" as the value one brings to an organization along with the balance one values in their personal life.
Many of us look at our health as one of the key things we value and need to balance in our lives. We look toward healthcare providers as resources to help us. One of our employees shared the following email with our Radiology team (of course, her name has been left out for privacy).
Just wanted to send a quick note……I had a mammogram this a.m. and your staff was fabulous!
1) Hannah asked for my driver's license and insurance card upon registration--even with my employee ID on. (Compliant with Red Flag Rules!)
2) They placed the ID Band on me, which I don't recall with prior visits, but could have happened before. (Compliant with ID Banding!)
3) Misty checked my name and birthdate prior to performing the exam. (Compliant-National Patient Safety Goals of two-IDs)
4) They were just delightful in personality, as well.
I know people are quick to complain when things go wrong, but I like to let others know when they have done a job well!
This really showed me the "personal effectiveness" that our team displayed toward their co-worker and patient. Thank you team.
Wondering about that interview? We hired the candidate and she has been a great addition to our team.
How would you evaluate or assess your personal effectiveness? I look forward to hearing from you.